The Managed Services Provider (MSP) Monthly Plan is a recurring fee per user, covering full IT management.

• Includes: Monitoring, patching, remote support, ticket resolution, advisory.
• Does not include: On-site work unless specified, hardware replacements unless covered separately.

Examples:

• Basic: $130/user/month
• Advanced: $150/user/month with added consulting & asset tracking

Used for businesses needing full onboarding, setup, and monthly managed services. These contracts offer predictability and reliability with SLAs (Service Level Agreements) and periodic evaluations.

• Setup Fee: Covers site audit, planning, configuration, documentation, and rollout.
• First Month: Activates proactive support, monitoring, and ticket-based interventions.

Examples:

• Startup Office: $250 setup + $500/month (remote & remote monitoring)
• School Campus: $750 setup + $1200/month (multi-site with APs and filtering)
• Clinic with Secure Wi-Fi: $495 setup + $950/month (UniFi + HIPAA-grade Wi-Fi)

Best for clients with recurring needs, such as hospitality, healthcare, education, and multi-location businesses.

• Setup Fee: Audit, documentation, installation, testing
• First Month: Paid upfront for continued service

Example: $295 setup + $600/month (SMB) or $750 setup + $1500/month (multi-site)

IT consulting provides strategic guidance on infrastructure planning, security, system architecture, and digital transformation. Charged at a premium rate due to its specialized nature.

• Includes: assessment, documentation review, planning workshops, and vendor-neutral advice.
• Ideal for: clients needing expert evaluation before purchasing or implementing systems.

Configuration and deployment of routers, firewalls, switches, VLANs, wireless access points, and network policies. Billed by the hour.

• Includes: provisioning, UniFi Controller setup, port tagging, SSID configuration, DHCP rules, and firewall setup.
• Does not include: physical installation (see technician section).

Ongoing hourly support for end-user devices, remote sessions, backups, email issues, and troubleshooting across Windows/macOS/Linux.

• Includes: on-demand issue resolution, secure remote access, log analysis, and user assistance.
• Can be billed: ad-hoc or part of MSP plan.

Hands-on physical installation by state-licensed and insured technicians. Required in most jurisdictions.

• Includes: mounting, cabling, termination, testing, and labeling.
• Markup: We apply 20% for coordination, liability, and post-installation QA.

Represents the total length of copper or fiber cable required on site. Estimation may vary depending on location layout and cable paths.

• Cost: typically $1–2 per foot installed, including materials and labor.
• Types: Cat6, Cat6A, shielded, outdoor, or fiber options available on request.

Includes acquisition, logistics, warranty processing (RMA), replacement, and lifecycle tracking of UniFi equipment.

• 30% Markup: Standard procurement, includes shipping and packaging.
• 50% Markup: Includes RMA handling, testing, DOA replacements.
• 100% Markup: Turnkey delivery, swap guarantees, replacement stock management.

Optional yearly support agreements for installed hardware devices. Each tier provides escalating levels of response time, warranty help, and performance optimization.

• Email/chat support + UniFi firmware alerting + recommended patching notices.
• Advanced – $50/device/year: Includes remote diagnostics, status checkups, firmware upgrades, and remote reboots.
• Full – $100/device/year: All of the above + full RMA processing, replacements, configuration backup, and lifecycle replacement advisory.

Ideal For: SMBs, clinics, retail locations with non-technical staff that rely on stable network performance.

• Email/chat support + firmware alerts.
• Includes remote diagnostics + performance review.
• Includes hardware RMA, replacement coordination, and advanced tuning.

This is a simplified way to estimate small deployments where charging per-device is easier than hourly tracking.

• Used for: single-site installs, retail locations, small offices
• Includes: mounting, plug & play setup, testing and handover per UniFi device
• Does not include: advanced wiring, rackmount, or large installations (those use technician hourly)

Standard rate is $100 per installed device. Adjust as needed for scope.